FAQ

Frequently Asked Questions (FAQ) – elenortours

Find answers to the most common questions about our tours, transfers, and travel services across Egypt.

1. How can I book a tour or transfer?

You can easily book through our website, via email, or by contacting us on WhatsApp. Once your booking is confirmed, you’ll receive an instant confirmation message and travel details.

2. What payment methods do you accept?

We accept major credit cards, bank transfers, and cash payments (for selected services).
All online payments are processed securely through trusted gateways.

3. Can I cancel or change my booking?

Yes. You can cancel or modify your booking up to 24–48 hours before the service date.
Cancellations made early enough are usually fully refundable (please check our Terms & Conditions for details).

4. Are your transfers private or shared?

All our transfers are 100% private, ensuring comfort, flexibility, and personalized service.
You’ll never share your vehicle with strangers.

5. Are your drivers and guides licensed?

Absolutely. All drivers and tour guides working with elenortours are licensed professionals with years of experience and excellent local knowledge.

6. Do you provide airport pick-up and drop-off?

Yes, we provide private airport transfers in major Egyptian cities such as Luxor, Aswan, Hurghada, and Cairo.
Our driver will meet you at the airport with a sign displaying your name.

7. What should I bring on a day tour?

We recommend comfortable shoes, sunscreen, a hat, and your camera.
Water and refreshments are often included, depending on the tour package.

8. Is it safe to travel with elenortours?

Yes, your safety is our top priority.
All vehicles are modern, air-conditioned, and maintained regularly.
We follow strict safety and hygiene standards on every trip.

9. Can I book a customized itinerary?

Of course! elenortours specializes in tailor-made tours based on your preferences, travel dates, and budget.
Simply contact us with your request, and we’ll design your perfect Egyptian journey.

10. How can I contact elenortours?

📧 info@elenortours.com
📞 +20 127 381 1637
🌐 www.elenortours.com
We’re available 24/7 to assist you with bookings or inquiries.